Comments on: Being Gracious to those in the Hospitality Industry

By: Lee

Lee — Fri, 17 Feb 2017 21:58:47 +0000

In reply to Tara. I think that it just falls to the person who cleans your room last. I know it's not really fair but that's the way it is (similar to the valet) and you hope that it all evens out. Sometimes hotel staff split their tips but if there is someone that has gone above and beyond you can ask the front desk who cleaned your room that day and leave a tip with specified for that person at checkout.

By: Tara

Tara — Tue, 14 Feb 2017 03:17:28 +0000

Thank you so much for this thoughtful post. Your comments regarding leaving a tip for the housekeeping staff at a hotel brought to mind a question that has always nagged at me. If one stays at a hotel for several nights and leaves a tip upon departure, how likely is it that the staff member receiving it was the same one who cleaned your room each day? I’ve always been a little bothered by this, and I’ve even gone do far as to try and leave a tip each day; however, I confess that it either becomes inconvenient – not enough cash on hand at the right time – or I simply forget some days. I’d love to know your thoughts.

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Sun, 04 Jan 2015 22:05:35 +0000

[…] Being Gracious to those in the Hospitality Industry […]

By: Lee

Lee — Tue, 30 Sep 2014 23:18:15 +0000

In reply to Ashley. Totally agree. I have to admit, one time I started to leave the table in a very messy state (bc I was tired and someone was screaming, I'm sure!) but my husband called me out on it. He's such a good example of what you just said. (He waited tables!). Now we do the same- if my daughter spills a cup of Cheerios on the floor, I pick them up. I think I need to invest in a little broom like you- much easier!! Thanks for commenting- I really do appreciate the feedback!

By: Ashley

Ashley — Tue, 30 Sep 2014 21:51:32 +0000

Thank you so much for commenting on this often overlooked area. I’m always amazed at how restaurant patrons with children leave their tables looking like a tornado hit when they leave. Now that I have young children at restaurants, I always make sure to pick up around our table before we leave. I’ve even gone so far as putting a tiny broom in my diaper bag to try and corral the mess as much as possible. People often think that leaving a big tip will make up for the mess, but what are we teaching our children and others – that money covers all? I wouldn’t leave my own house like that so why do it at a restaurant!

By: Lee

Lee — Tue, 30 Sep 2014 14:19:31 +0000

In reply to Whitney Barket. Thank you so much for your thoughtful comment. I hope everyone reads this! I have worked retail, too, and totally agree with everything you said. It's about a mutual respect between shopper and retailer. Thank you for the good advice- I'm going to remember the drink from the food court tip!

By: Whitney Barket

Whitney Barket — Tue, 30 Sep 2014 13:57:32 +0000

During my college years I worked at Banana Republic and Ann Taylor. While we were paid an hourly wage, unlike wait staff etc, our duty was to provide exceptional customer service to our clients and make sure their every need was met while they were shopping in the store, whether it was for one item or an entirely new seasonal wardrobe. We took pride in how our store appeared(we even put a single finger space in between each hanger upon straightening the store) and how well our customers needs were met. However, it was always much to my surprise that the same respect was not always returned. We constantly had clients leave the garments wadded up on the floor of the fitting rooms after they were done trying them on, or better yet leaving their children’s dirty diapers wadded up amidst the heaping pile of clothing, or better yet letting their children urinate in the fitting room floor. Clients would let their children run wild through the store knocking over our carefully dressed and difficult to put together manequins, or letting them crawl around on the floor under the clothing. It wasn’t always the children, sometimes the adults were just as badly behaved as the youngsters. We always appreciated when people acknowledged us and treated us kindly. I don’t think a lot of people are aware of how exhausting the customer service industry can be, but also how rewarding it can be. Next time you’re in a clothing store and someone is going above and beyond to help you, do them a favor, put down your cell phone and let them know how much you appreciate their help…take the time to thank them, or even better let their supervisor know how good of a job they’re doing. We would spend hours with some of our clients and occasionally one of them would bring us a soda, coffee, or cookie from the food court. You have no idea how much that means to somebody who’s been standing on their feet for 8 hours straight or often more.